PRACTICE (LINE BY LINE)
For reservations, press “1.”
Oh, these machines drive me crazy.I want to speak to a real person.
Hello? Thank you for callingBig Kahuna Beach Resort.
This is Ginger, and I am a real person, sir.How may I help you?
Oh sorry, Ginger. I didn't know you were on the line.
That's no problem, sir.Would you like to make a reservation?
Yes, I would. I'd like to visit yourresort with my wife and two kids in July.
Great! Would you like to reserve two rooms?
Yes, we would. We would like to have two rooms,
because our kids like to go to bed late.My wife and I like to go to bed early.
I see. Would you like a room on the top floor?
Oh! No, we wouldn't.Our daughter doesn't like the top floor.
She's scared of high places.
We would like to stay on the first floor, please.
Very well. Would you like an ocean view? It's lovely!
No, we wouldn't. Our son doesn't like the ocean.
We'd like to get rooms with no ocean view, please.
That's fine. OK, so you would like two rooms on the first floor,
with no ocean view.Are you going to visit at the beginning of July?
Hmm. We'd like to visit in themiddle of July, from the 10th to the 15th.
Oh also, we would like tohave breakfast in our room.
Okay. You're going to check in on July 10th,and check out on the 15th, right?
That's right. Oh and we would like tohave breakfast in the room. Is that okay?
Sure! What would you like to have?Omelets?
No, no, no. My wife doesn't like eggs.
We would like something without eggs, please.The kids like cereal.
OK, that's easy!
Now, what activities wouldyou like to try at our resort?
We have surfing, fishing,….
Oh, no, no, no. My son doesn't like the ocean, remember?
We would like to go bear hunting!Do you have bears at your resort?
No, we don't, sir. I'm sorry.Would you like to try badminton instead?
